FAQ

You can view your membership information, purchase history, etc. You can also change your member information.

[Password reset]Please enter your email address on the page and send.
We will then send you an email to reissue your password.

We will ship within 3 business days after receiving your order or payment.
To specify the delivery date, please use the tracking number provided in the shipping completion notification email to specify the delivery date on the management screen of each delivery company.

For overseas shipping, we use the service of Buyee Conncect. This will vary depending on the shipping method you select, so please see the details below.【This site】Please refer to.

*Estimated arrival date may vary depending on the shipping/receiving area. Thank you for your understanding.

When ordering, please write "request for delivery at the office" in the customer comment field. After shipping the product, we will contact you with the nearest office.
*Customers cannot specify the shipping company as the shipping company differs depending on the product. Thank you for your understanding.

Regarding overseas shipping, please contact Buyee Connect as it varies depending on the shipping company.

We will cancel your order before the product is shipped.
Please contact the store that carries the product as soon as possible.
If you are unable to pick up your order after it has been shipped, you will be charged a cancellation fee.

For international orders, please contact Buyee Connect.

Shipping costs are included in the sales price.
For overseas deliveries, international shipping charges will apply. For more information, click here[Information regarding overseas shipping]Please take a look.

We are responding with some exceptions. List of non-compatible items is in the shopping terms and conditions[About simultaneous packaging]Please take a look.
However, please note that even if items are shipped together, we cannot offer discounts for shipping charges.

Please contact the store that carries the product as soon as possible. We accept cancellations before shipping.

Customers who have ordered from overseas may be able to cancel depending on the order status. Buyee Connect【This page】Please refer to.

By entering a password that only you know, you can prevent unauthorized use of your card by a third party and enjoy safer online shopping.

For domestic orders, please contact the store immediately after placing your order.[List of stores]Please contact us. Changes can be made before shipping.
For international orders, please contact Buyee Connect.

For domestic orders, please contact the store handling the product as soon as possible. We will do the cancellation work.

For international orders, cancellation is possible depending on the order status. Buyee Connect【This page】Please refer to.

When ordering, please enter [receipt request] in the comments section and enter your address.
Please note that a receipt can only be issued if the payment method is convenience store payment or credit card payment. Thank you for your understanding.

For orders from overseas, please use Buyee Connect.【This page】Please refer to.

We generally do not accept domestic orders, but we will contact you by phone regarding the condition and stock status of the product.
Stores that carry your desired product[Company profile]Please contact us.

We are unable to accept orders from overseas. Thank you for your understanding.

Yes, we do. This site has introduced "Buyee Connect" and has created a cart exclusively for access from overseas. We offer multilingual customer support, international payment methods, shipping to 118 countries and regions, and low-cost shipping plans in some areas.

If you are a domestic customer, please call the store where you purchased the item.
If the packaging material is damaged when the product arrives, please contact the shipping company.

For customers ordering from overseas, please use Buyee Connect.【This page】Please refer to.

After conducting basic operation checks, we sell products that have been determined to have no problems in use.
However, "D rank" products include products that cannot be used normally due to "cracked guide rings" or "missing parts." Thank you for your understanding.

We have set ranks from "A to D" based on our prescribed rank criteria. Due to the nature of used products, each item is unique, this is only a guideline, so please check the posted information carefully.

In the images, items with large scratches or important parts are picked up and clearly stated in the description, but for other details, domestic customers should contact the store that handles the item, and overseas customers should contact Buyee Connect.

At Yellow Fish, we purchase fishing gear over-the-counter in Japan.
We will present the assessed price at the store, and if we reach a conclusion of negotiation, we will purchase the fishing gear for you in cash.
Please find yellow fish near you.[Company profile]Please come to

Some items may not be available for purchase depending on the store. For more information, check out your local Yellow Fish[Company profile]Please contact us.